Question 1

How fast can you respond to water damage in New Braunfels?

Accepted Answer

We are available 24/7 and typically dispatch a team immediately, arriving at most locations in New Braunfels and Comal County within 45–60 minutes. When you call (830) 218-1001, a real person answers and a crew is sent right away.

Question 2

Do you work with homeowners insurance?

Accepted Answer

Yes. We work directly with all major insurance carriers and handle the billing and documentation to make the process easier for you. We file the claim, document all damage, and deal with your adjuster directly.

Question 3

What areas do you serve near New Braunfels?

Accepted Answer

We serve all of New Braunfels and Comal County, including Canyon Lake, Seguin, San Marcos, Kyle, Wimberley, Boerne, and Schertz. We also cover parts of Guadalupe, Hays, and Kendall Counties.

Question 4

Can water damage lead to mold in the Texas Hill Country?

Accepted Answer

Yes — and quickly. In the Texas Hill Country's humid climate, mold can begin growing within 24–48 hours of water exposure. This is why rapid professional water extraction and structural drying is critical. Our team responds immediately to stop mold before it starts.

Question 5

Are your technicians IICRC certified?

Accepted Answer

Yes. Our technicians are IICRC certified restoration specialists — not just laborers. We hold certifications in Water Restoration Technology (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation Technology (AMRT).